ARL has a specialist division focused on the Banking and Finance sector, and has established and maintains strong relationships, based in part on our performance and service. ARL has an enviable debt collection track record, client base and long standing relationships in the banking and finance sector across Australia.

This division currently manages a large volume of banking and finance related products, including cards, loans and transaction accounts, from both consumer and commercial customers. Personal loans and Mortgages are also part of the portfolio, with accounts being handled both domestically and worldwide.

The scope of services offered has evolved from contingent collections, to include Debt Purchase, First and Third party account management and Courtesy and Overflow Calling. These outsourcing services are supported by our parent company, NCO Group; one of the World’s largest and most successful service providers in this space.