To all valued ARL clients,

It has come to our attention that an individual has posted on Facebook a photo of an ARL demand letter and portrayed this letter as a scam.

ARL is dismayed that some individuals have resorted to divulging their personal financial situation on a public forum. Nevertheless, ARL has acted swiftly andis attempting to contact this individual directly to discuss the matter. ARL isnot currently aware of any further individuals who have engaged in similar conduct. 

Forbes Dowling Lawyers, on behalf of ARL, is contacting Facebook directly toadvise them that this demand letter is genuine and requiring that this post beimmediately removed as it is violates Facebook’s Terms and Conditions.

Dear Employees,

The purpose of this message today is to inform you of an important change to Expert Global Solutions’ executive leadership team. Effective June 25, Ron Rittenmeyer will retire as EGS Chairman, President and Chief Executive Officer and Bob Segert will become President and CEO.

Please refer to attached article.

An article in the May issue of Credit Management in Australia, by a Melbourne based collection agency CEO, raises a number of important issues regarding recent actions taken by the ACCC, but draws some conclusions which may create unnecessary concern. 

Please refer to attached article.

We would like to advise that collection activity has now recommenced on postcodes that were recently affected by flooding in Northern NSW and Queensland. As part of our hardship policy, we assure you that any identified cases will continue to be dealt with in a sensitive and professional manner and will be referred to our clients

Our Managing Director, Paul Cooney has been elected as Chairperson of the Board of the Australian Collectors and Debt Buyer’s Association (ACDBA).  This is the peak industry body in Australia and Paul’s appointment as Chairperson is a reflection of his standing in the industry and the esteem with which he is held by debt collections and debt purchase organisations across the country.

NCO Australia congratulates Paul on this public recognition of his continued and respected contribution to the industry. 

Over the past few weeks, we have been very conscious of the impact of flooding in parts of Northern New South Wales and in Queensland. As of Friday 10th February under guidelines of ARL’s Hardship Policy, we have decided to stop all correspondence being sent or phone calls being made to the areas that have been severely affected. For your reference, please find attached the postcodes that are excluded from collection activity.

We will advise when we will recommence collection contact to the affected postcodes.  In the meantime, if you have any queries or concerns about this strategy, please do not hesitate to contact your Business Development Executive.

Australian Receivables Limited

I’m pleased to announce that Noel Wyett's role will be expanded to support business development; while retaining his responsibilities as General Manager, Statewide Mercantile Services and a number of support functions across the business. Noel will also remain an integral part of the Executive Management Team.

Noel’s strong customer service acumen will be used working with and supporting Business Development, initially managing Nikki Dennis’ Client relationships, while she is on maternity leave. The client portfolio includes some of ARL’s largest clients along with a major focus on ARL’s fastest growing division, Consumer/Utilities.
This is seen as a positive initiative in our on-going commitment to providing the highest level of customer service as we pursue our business goals.

Please see the attached correspondence from Ron Rittenmeyer and Press Release.

HORSHAM, PA, May 19, 2011 - NCO Group, Inc. ("NCO" or the "Company"), a global provider of business process outsourcing services, announced today that it has acquired Protocol Global Solutions, Inc. ("Protocol"), a leading provider of BPO solutions specializing in contact centre services for the energy, healthcare, government, pharmaceutical, and insurance markets. Protocol has 2,200 employees in seven locations across the U.S. and internationally.

Media release 
The Hon Robert Clark MP
Attorney-General
Minister for Finance

Thursday 10 February 2011

As of 30^th December 2009, until further notice, ARL will cease to make phone calls and send demand letters to fire affected areas in South Australia and Western Australia.

ARL are pleased to be supporting and attending the upcoming 2009 NSW Revenue Professionals Conference. Please see below the Welcome letter by the Bathurst council sent to all registered attendees.